Drowning in Reviews Starving for Insight

Authors

  • Bian Chen Fang Dept. IS, Faculty of Computer Science and Information Technology (FCSIT), Universiti Malaya
  • Raja Jamilah Raja Yusof Dept. SE, Faculty of Computer Science and Information Technology (FCSIT), Universiti Malaya , World Alliance on Digitalization for Disaster & Emergency Management (WADDEM) , IEEE Women in Engineering (WIE) Malaysia Affinity Group

Keywords:

Data, Sentiment Analysis, Insight Blackbox

Abstract

China’s cross-border e-commerce trade reached CNY 2.75 trillion in 2025, growing nearly 70% year-on-year (China Customs, 2026). Behind that number sits an even larger asset most enterprises barely use: millions of consumer reviews in dozens of languages.

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Published

2026-04-30

Issue

Vol. 3 No. 1 (2026): Komputika Newsletter - April 2026 Issue

Section

Articles

How to Cite

Drowning in Reviews Starving for Insight. (2026). Komputika Newsletter, 3(1). https://adab.um.edu.my/index.php/komputika/article/view/70684

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